Simple changes in the behavior of physician leaders can drive greater reliability in the delivery of safer, higher quality patient care, according to Col. Brett Burton, MD, MBA, FAAPL.
As the regional chief medical officer at the Air Force Material Command in Dayton, Ohio, Burton cited as proof two of his small community hospitals, where adjustments in his organization’s culture have resulted in a marked decrease of serious safety events.
“Small adjustments in daily interactions that occur in every organization can reap rewards, such as structuring emails in a format to highlight communication, instilling a mindset of curiosity during interpersonal interactions, and utilizing techniques to stop and assess complicated situations before moving forward, allowing clarity to enter a decision loop," he said during his presentation in April during the 2018 AAPL Physician Leadership Summit in Boston.
He suggested using the STAR method – Stop, Think, Act, Review – to guide decision-making at times “when skills and rules don’t provide the immediate answer.” And he encouraged physician leaders to begin each meeting with a “safety moment” to highlight and emphasize the importance of safety.
Andy SmithAndy Smith is senior editor of the Physician Leadership Journal.
